How Effective Design Can Elevate Employee Self-Service Portals
Employee Self-Service (ESS) Portals have become the driving force and the secret behind efficient workforce management. Whether your organization has a strength of 50 or 5,000 people, if you have an effective ESS or intranet portal, chances are that handling the day-to-day operations will be easier than ever! As users interact with such portals regularly, it is important to understand the factors that determine success. Today, we will be highlighting the importance of UX Design strategy when it comes to developing portals that are used by employees for different tasks.
Defining Visual Aesthetic
Treating the design as an external, face-to-face customer experience helps to match the employee needs and paves the way for successful development. This may not seem important, but the aesthetics of an ESS portal are as important as the way it is used by the end-user. A visually appealing modern design can dramatically increase the connection to a website and motivate employees to interact proactively with their content regularly. Hiring a reputed agency such as ITCube for the UX designing service can go a long way in ensuring the visual aesthetics of the intranet portal align with the end-user challenges.
Objective-Focused Design
It is important that you also have a set of clear business objectives that help drive the design of your employee self-service portal and its integration with the rest of the business. User research is a key part of any comprehensive UX design process. By collecting key data points from user interviews, the design team can easily create a problem statement and then conceptualize the wireframes accordingly to validate the findings.
Intuitive Landing Page
The ultimate aim of any expert UX design services provider when it comes to ESS or intranet portals is to ensure the user’s needs and tasks are fulfilled with minimum stop-gaps. But, it is equally crucial that the landing page offer interesting content that attracts and motivates users to visit the portal more often. Designing the landing page can improve the overall user experience to encourage them to stay connected and be involved.
Three-click Rule
The adoption process on the self-service portal can prevent users from freely engaging. If users feel alienated from the Intranet portal, they are less likely to use it, reducing labor productivity and hampering the communication chain. This is where the “Three-click” user journey rule comes into the picture. While the three-click rule works well on normal websites, it can hamper the use of an intranet web portal that stores thousands of documents and data. Consulting a UX design service provider will encourage the development team to take a step back and look at it from a user’s perspective.
We hope that this article would have helped to understand the importance of UX design when it comes to intranet and employee self-service portals. Being an industry leader, ITCube has a vast experience in providing comprehensive UX design services to clients globally.
Contact us today to get a free consultation from our UX Design experts!
