Key features from the Microsoft Dynamics 365 2023 Release Wave 1 Plan

Microsoft recently rolled out the plans for MS Dynamics 365, 2023 Release, Wave 1. This Release will encompass preview and production updates from April 2023 to September 2023. It brings in several new features with remarkable capabilities that can transform businesses. It includes a host of innovative updates across various MS Dynamics 365 applications. We, team ITCube, have curated the details of this Release in this write-up and categorized them application-wise for better understanding. Let’s delve into the topic.

OVERVIEW OF MICROSOFT DYNAMICS 365 RELEASE WAVE 1 PLANS FOR 2023

New Updates for –

1- D365 Sales

Microsoft Dynamics 365 Sales introduces new capabilities such as actionable AI-based recommendations within the sales process, advanced sequence capabilities for account-based as well as personalized interactions, a renovated opportunity management workspace, and a modernized form layout. Furthermore, the platform will be releasing improved email templates, SMS features, and content recommendations, along with newer options for creating, looping, and optimizing sales sequences.

2- D365 Marketing

Dynamics 365 Marketing provides integrated marketing functionality to help marketers and salespeople work together as a cohesive team and speed up their sales pipeline. This Release brings new capabilities, such as frequency capping, B2B analytics dashboard, email timelines, multiple recipient activation for emails, UTM marketing tagging, customized preference centers, etc. These features will empower businesses to boost their productivity, streamline their operations, and assess the impact of their marketing efforts, to reach higher levels of marketing maturity.

3- MS Dynamics 365 Business Central

In this Release, Dynamics 365 Business Central will focus on improving its existing finance capabilities for intercompany transactions and enhancing the warehouse management aspect to streamline customers’ processes. This release will also provide more default setup data to speed up the onboarding process for customers. Our team at ITCube is well-equipped with all such latest updates and new features to deliver forward-thinking solutions to global clients. To check out our services click here.

4- D365 Customer Service

MS Dynamics 365 Customer Service enhances the efficiency of agents by enhancements to unified routing, voice capabilities, Microsoft Teams collaboration, and optimizing the agent workspace with updates to the case form, conversation control, and timeline. During this wave, the platform will also focus on incorporating AI throughout the contact center, including, and customizable real-time analytics and intelligent suggested replies.

5- Finance, Operations, and Supply Chain Management

• The latest release of Dynamics 365 Finance includes improvements in finance automation, automation of complicated tax scenarios, end-to-end automation of accounts payable and ledger settlements, and out-of-the-box country coverage in LATAM.
• In this Release, Dynamics 365 Supply Chain Management provides enhanced omnichannel sales strategies, improved ways for attribute-based pricing, integrated soft reservations, and end-to-end process integration across supply chain management.
• Dynamics 365 Project Operations, focuses on empowering project managers and teams with features like time-phased forecasting, project budgeting, expense management on the web and mobile, etc.

6 — Commerce

MS Dynamics 365 Commerce is bringing new and updated B2B experiences, including the ability to model distributors as sellers, a streamlined B2B user sign-up flow, and the addition of a distributor fulfillment dashboard. The payment flows are being revised, and network health checks have been added to diagnose network issues. The release will also include investments in asynchronous payment capabilities, including support for Klarna, ACH real-time banking, and other “buy now pay later” methods.

7 — Fraud Protection

In this Release, Dynamics 365 Fraud Protection will introduce the Assessments API, which will enable users to define their own fraud events, in addition to the default events such as Account Protection and Purchase Protection. This feature will provide the users with the ability to configure Fraud Protection to guard against fraud incidents unique to their business.

Besides these, there have been several innovative updates in other Microsoft applications like Dynamics 365 Human Resources, Dynamics 365 Connected Spaces, Dynamics 365 Guides, Dynamics 365 Customer Insights, Dynamics 365 Customer Voice, Dynamics 365 Field Service, etc.

Final Words

Summing up, we hope this blog provides you with a brief overview of Microsoft Dynamics 365 Release Wave 1 Plans for the year 2023. We, at ITCube, are excited about the numerous possibilities these new features will bring for diverse businesses.

For any queries related to MS Dynamics 365 development, MS Dynamics 365 consulting, or MS Dynamics 365 migration, please drop us a mail at inquiry@itcube.net and our technical team will connect with you. You can also visit our website at https://www.itcube.net/ to explore our services.