Microsoft Dynamics: A Powerful Digital Enterprise Solution for Organizations

MS Dynamics 365 has a lengthy history that has shaped it into the CRM and ERP powerhouse that it is today. Owing to the myriad goodies that it offers, the platform enjoys global popularity as a key tool for enterprise digital transformation initiatives.

In this blog, let’s look at how harnessing the power of MS Dynamics can benefit your digital enterprise. We’ll look at how Microsoft Dynamics implementation services can create value for your business. But before we get started, let’s take a glance at what MS Dynamics is!

What is Microsoft Dynamics

Microsoft Dynamics 365 comprises a suite of smart business applications designed to enhance operational efficiency and create exceptional customer experiences. It specifically comes with enterprise accounting and sales software products that empower digital enterprises to increase their agility and streamline processes, all while ensuring cost savings.

In the past few decades as well, MS Dynamics has existed in some or the other form. A few organizations use its earlier versions even today. It is known to be a cloud-based software-as-a-service (SaaS) platform that integrates all the advantages of older iterations of the Dynamics family.

The decision to migrate the capabilities of Dynamics AX and NAV to a cloud-based architecture gave rise to the creation of remarkable modules such as Business Central, Sales, Operations, Finance, Sales, etc. Thus, a single platform- Dynamics 365 comprises core functionalities of both- a customer relationship management (CRM) solution and an enterprise resource planning (ERP). So, digital enterprises using this platform have the choice to choose the functionality they require.

Top Features that Microsoft Dynamics offers

1- Workflow Automation

MS Dynamics comes with a visual workflow designer so that users can create customized workflows without the need for extensive coding. This helps to cover different scenarios such as handling customer service requests, managing documents, order processing, performing lead qualification, etc.

2- Seamless Integrations

MS Dynamics integrates with several other applications and systems, along with other products from Microsoft. This helps to increase the functionalities of the developing software. For instance, users can use Power Apps directly with MS Dynamics. Also, one can integrate Office 365 and get important data from Microsoft Excel sheets into the database of Dynamics 365.

3- Data Insights

Dynamics 365 comes with the capability of providing intelligent data insights, which is the greatest attribute of this platform. It provides analytical algorithms that help in getting the most relevant customer information, and sales insights, whenever required.

4- Engagement through Various Channels

MS Dynamics helps to connect with customers through diverse channels such as chat, phone, emails, social media, SMS[AP1] (where SMS facility needs to be integrated into D365), etc. This helps businesses create more personalized strategies for improvement of the customer experiences.

5- Activity Log and Connections to CRM

Another important feature offered by this platform is the activity log that holds and records all the connections and actions that take place in the CRM of an organization. Besides, this log can be integrated with other security systems like Spunk, Microsoft OMS, etc. thus preventing fraud or intrusion of your CRM.

6- Client/Customer Service

The platform can be set up for handling inquiries from potential clients/customers, setting up service level agreements (SLAs), tracking cases, etc. Thus, it acts as a Dynamics 365 for customer service platform and offers a vast knowledge base that can be utilized to store several internal user resources such as articles, FAQs, etc.

Want to Create the Perfect Digital Enterprise Solution for Your Enterprise?

ITCube Solutions specializes in helping enterprises get the right software solutions built to support their operations and decision-making. ITCube Solutions is a leader in MS Dynamics 365 services and has been catering to global organizations by creating world-class solutions with these services.

Contact us today if you want to design a robust digital enterprise solution using our MS Dynamics 365 consulting services.

For details or consultation regarding our other services, reach out to us at inquiry@itcube.net